For the twelfth straight year, Regency Multifamily has earned national recognition for customer service excellence in its apartment communities located throughout the Midwest. The National Multifamily Customer Service Award for Excellence is presented by CEL & Associates, Inc. and recognizes companies whose management performance and commitment to the highest level of quality of service are considered to be the “Best in the Industry”.
“We have extremely talented and committed employees,” said Teresa Kelnhofer, President and CEO of Regency Multifamily. “They are our best asset and the very ones who take care of our customers, our residents.”
The customer service excellence award is based on results for Regency owned & managed apartment communities. The survey was conducted by CEL & Associates in February 2018. CEL & Associates compiles its “Best in the Industry” list of companies whose scores indicate the “ability to perform at a higher standard in providing quality customer service” compared to their peer groups across the country. Teams at each apartment community review survey feedback and develop plans to address residents’ concerns or implement new ideas.