For the TENTH straight year, Regency Apartments won the nationwide “Best in the Industry” recognition for customer service excellence in its apartment communities located in Illinois, Indiana and Michigan.
The customer service excellence award is based on results for Regency owned & managed apartment communities. The survey was conducted by CEL & Associates in February 2016. CEL & Associates compiles its “Best in the Industry” list of companies whose scores indicate the “ability to perform at a higher standard in providing quality customer service” compared to their peer groups across the country. Regency Apartments has participated in the resident satisfaction survey for thirteen years. Teams at each apartment community review survey feedback and develop plans to address residents’ concerns or implement new ideas. Jim McKinney, President & CEO interim, says “Regency’s recognition, tenth year in a row, is affirmation of its ongoing commitment to serving our residents. Our portfolio has enjoyed high occupancy and this acknowledgment helps to understand why. The pledge to quality is pervasive within the company.”