Champaign, IL – Regency Multifamily has again been nationally recognized for customer service excellence in its apartment communities located throughout the Midwest. Regency Multifamily has participated in the resident satisfaction survey for fourteen years and since 2007 Regency has consistently earned an award for National Multifamily Customer Service Award for Excellence in the category for portfolios with between six and twenty properties. The award, presented by CEL & Associates, Inc. recognizes companies whose management performance and commitment to the highest level and quality of service are considered to be the “Best in the Industry”. “We strive for excellence and seek to create value for our residents, colleagues, investors and the communities in which we live and work. I’m proud of the entire Regency Multifamily organization that has been recognized for their hard work and dedication”, stated Mark Avis, President & CEO of Regency Multifamily.
The customer service excellence award is based on results for Regency owned & managed apartment communities. The survey was conducted by CEL & Associates in February 2017. CEL & Associates compiles its “Best in the Industry” list of companies whose scores indicate the “ability to perform at a higher standard in providing quality customer service” compared to their peer groups across the country. Teams at each apartment community review survey feedback and develop plans to address residents’ concerns or implement new ideas.